Privacy Policy — How pk 999 Protects Your Data
At pk 999, your privacy is a core commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold over your information as a player on Bangladesh's premier online casino and cricket betting platform.
SSL Encryption
Every connection to the pk 999 platform is protected by 256-bit SSL encryption. All data transmitted between your device and our servers is unreadable to any third party attempting to intercept it.
We Never Sell Your Data
pk 999 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used exclusively to deliver, improve, and secure the pk 999 platform experience.
You Control Your Data
Bangladeshi players have the right to access, correct, and request deletion of their personal data held by pk 999 at any time. Submit a data request to [email protected] and we will respond within 30 days.
Secure Data Storage
Player data is stored on secure, access-controlled servers. Access is restricted to authorised pk 999 personnel on a strict need-to-know basis and is logged for audit purposes.
Payment Data Safety
pk 999 does not store your bKash PIN, Nagad PIN, or any banking credentials. Payment transactions are processed directly through the respective payment provider's secure gateway.
Cookie Transparency
We use cookies solely to ensure the platform functions correctly, to remember your session, and to understand aggregate usage patterns. We do not use cookies to build advertising profiles or track you across other websites.
1. Information We Collect
pk 999 collects personal data about you in order to provide, operate, and continually improve the platform. We collect information in three primary ways: directly from you when you register or interact with the platform; automatically as you use the platform; and, in limited cases, from trusted third-party sources such as payment processors and identity verification partners.
1.1 Information You Provide Directly
When you register a pk 999 account or interact with the platform, we collect the following categories of personal data:
- Registration data: Full legal name, date of birth, residential address, phone number, and email address provided at the time of account creation.
- Identity verification (KYC) data: A copy of your government-issued photo ID (National Identity Card, passport, or driving licence) and proof of address documentation submitted as part of the KYC process prior to your first withdrawal.
- Payment data: Your bKash, Nagad, Rocket, or Upay account number, or bank account details provided when making deposits or requesting withdrawals. We do not store PINs, passwords, or full card numbers.
- Communication data: Messages, queries, and correspondence sent to the pk 999 support team via email or live chat, including your contact details and the content of the communication.
- Responsible gaming data: Self-exclusion requests, deposit limit preferences, and cooling-off period elections made via the Responsible Gaming tools on the platform.
1.2 Information Collected Automatically
When you access and use the pk 999 platform, certain technical and behavioural data is collected automatically by our systems:
- Device and technical data: IP address, device type, operating system version, browser type and version, screen resolution, and device identifiers.
- Usage and session data: Pages visited, features used, games played, bets placed, session duration, click paths, search queries within the platform, and login/logout timestamps.
- Transaction data: A complete history of all deposits, withdrawals, bonuses claimed, and wagers placed on your account, including amounts, timestamps, and game references.
- Geolocation data: Approximate geographic location derived from your IP address, used for compliance purposes to verify that you are accessing the platform from a permitted jurisdiction.
- Cookie and tracking data: Data collected via cookies and similar technologies as described in Section 3 of this Privacy Policy.
1.3 Information from Third Parties
In certain circumstances, pk 999 may receive personal data about you from trusted third-party sources, including:
- Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and our bank partners to verify deposits and withdrawals.
- Identity verification providers: Results and risk scores from third-party KYC and fraud-screening services used to verify the authenticity of identity documents submitted by Players.
- Fraud prevention databases: Where we have reasonable grounds to suspect fraudulent activity, we may check your information against shared industry fraud-prevention databases.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Directly from Player |
| Contact Data | Email address, phone number, residential address | Directly from Player |
| Financial Data | bKash/Nagad account number, bank account details | Directly from Player |
| Technical Data | IP address, device type, browser, OS | Automatically collected |
| Usage Data | Games played, bets placed, pages visited | Automatically collected |
| KYC / Verification Data | ID document image, proof of address | Directly from Player + Third parties |
| Communications Data | Support chat logs, email correspondence | Directly from Player |
2. How We Use Your Data
pk 999 uses the personal data we collect about you for specific, defined purposes only. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table sets out the primary purposes for which we process your data and the lawful basis we rely on for each.
Primary Processing Purposes
- Account creation and management: To register your pk 999 account, verify your identity, maintain accurate account records, and allow you to access the full range of platform features.
- Processing deposits and withdrawals: To execute financial transactions between your pk 999 account balance and your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and to maintain accurate transaction records.
- Delivering gaming services: To provide real-time access to slot games, live casino tables, cricket betting markets, fishing games, and all other pk 999 products and features.
- Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance with your account or any platform feature.
- Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, including verifying your identity, screening transactions for suspicious activity, and maintaining records as required by law.
- Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multiple-account creation, and other forms of Prohibited Conduct as defined in the Terms & Conditions.
- Responsible gaming: To honour your self-exclusion elections, deposit limits, and cooling-off requests, and to monitor account behaviour for indicators of problem gambling as part of our duty of care to Players.
- Platform improvement and analytics: To understand how Players use pk 999, identify technical issues, improve existing features, and develop new products that better serve the Bangladeshi betting and gaming audience.
- Promotional communications: Where you have opted in to receive marketing communications from pk 999, to send you information about promotions, bonus offers, new game launches, and pk 999 news via email or SMS. You may opt out of marketing communications at any time by contacting [email protected].
What We Do Not Do
pk 999 firmly commits to the following restrictions on use of your personal data:
- We do not sell, rent, or exchange your personal data with any third party for that party's own marketing purposes.
- We do not use automated profiling or algorithmic decision-making that produces legal or similarly significant effects on you without human review.
- We do not use your financial or KYC data for any purpose other than the specific purposes listed above.
- We do not share your data with any entity outside of the categories described in Section 4 of this Privacy Policy.
4. Data Sharing and Third Parties
pk 999 may share your personal data with the following categories of third party in the specific circumstances described below. All third-party recipients of pk 999 player data are contractually bound to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to pk 999.
4.1 Payment Service Providers
To process deposits and withdrawals, pk 999 shares relevant financial data (including your payment account number and transaction amounts) with our payment partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Each of these providers operates under its own regulatory framework and data protection obligations in Bangladesh.
4.2 Identity Verification and KYC Partners
To meet our legal obligations under anti-money laundering regulations, pk 999 uses third-party KYC and identity verification service providers who process the identity documents you submit. These providers return a verification result to pk 999 but do not retain your documents beyond the verification period specified in their own privacy policies.
4.3 Game Content Providers
The games available on pk 999 are provided by licensed game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe. These studios may receive limited technical data (such as a pseudonymous player session ID and bet amounts) necessary to operate the game. They do not receive your name, contact details, or payment information.
4.4 Technology and Infrastructure Partners
pk 999 uses third-party cloud infrastructure, hosting, and security service providers to operate the platform. These providers act as data processors under our instruction and do not have independent access to your personal data for their own purposes.
4.5 Legal and Regulatory Authorities
pk 999 may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities in response to a lawful request, court order, or legal obligation. In such cases, pk 999 will disclose only the minimum data required to satisfy the legal obligation and will notify you of such a disclosure where legally permitted to do so.
4.6 Business Transfers
In the event that pk 999 or substantially all of its assets are acquired by, or merged with, another entity, your personal data may be transferred as part of that transaction. You will be notified of any such transfer via the email address on your account and will be given the opportunity to close your account and request deletion of your data if you do not wish for it to be transferred.
5. Data Retention and Storage
pk 999 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply depend on the category of data and the purpose for which it is processed.
Retention Periods
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation, AML compliance |
| KYC / identity documents | 5 years after account closure | Anti-money laundering regulations |
| Transaction and financial records | 5 years after each transaction | Legal and audit obligations |
| Customer support communications | 3 years after last contact | Dispute resolution, quality assurance |
| Technical and usage data | 12 months from collection | Platform improvement, fraud prevention |
| Marketing consent records | Until opt-out + 2 years | Proof of consent compliance |
| Self-exclusion records | Permanent | Responsible gaming obligations |
Data Stored in Bangladesh
pk 999 stores primary player data on servers located in secure data centres serving the Bangladesh region. Where data must be processed by a third-party partner located outside Bangladesh (for example, an international game studio or cloud infrastructure provider), we ensure that appropriate data transfer agreements are in place and that the recipient provides an equivalent level of data protection.
Secure Deletion
When your personal data is no longer required for any of the purposes described in this Privacy Policy, and no legal retention obligation applies, pk 999 will securely delete or anonymise the data so that it can no longer be associated with you as an individual. Anonymised data (from which all personally identifying information has been permanently removed) may be retained indefinitely for statistical and research purposes.
6. Your Privacy Rights
As a pk 999 player, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the pk 999 data team at [email protected] with the subject line "Privacy Rights Request". We will respond to all valid requests within 30 days of receipt.
Please note that some rights are subject to limitations. For example, we cannot erase transaction records that we are legally obligated to retain under anti-money laundering regulations, and we cannot restrict processing that is strictly necessary to prevent fraud or protect the platform's security. Where we decline a request, we will explain why in writing.
7. Data Security Measures
pk 999 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
Technical Safeguards
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted in transit using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms that your connection is secure.
- Encrypted data storage: Sensitive data fields — including identity document references, payment account details, and authentication credentials — are encrypted at rest in our database using AES-256 encryption.
- Access controls: Access to systems containing personal data is restricted to authorised pk 999 personnel only, based on the principle of least privilege. All access is authenticated using multi-factor authentication and is logged for audit.
- Intrusion detection: Our infrastructure is monitored 24/7 by automated threat detection systems. Any suspicious access patterns or anomalies trigger immediate security review.
- Regular security assessments: pk 999 conducts periodic security assessments and vulnerability scanning to identify and remediate potential weaknesses in our technical infrastructure before they can be exploited.
Organisational Safeguards
- All pk 999 staff with access to personal data receive mandatory data protection training and are bound by confidentiality obligations.
- Third-party vendors with access to player data are subject to contractual data processing agreements and regular compliance reviews.
- pk 999 maintains an incident response procedure. In the event of a data breach that is likely to result in risk to your rights, pk 999 will notify affected Players within 72 hours of becoming aware of the breach.
Your Role in Data Security
While pk 999 invests heavily in platform-side security, you also play an important role in keeping your account data safe. You are responsible for: choosing a strong, unique password for your pk 999 account; not sharing your login credentials with any other person; logging out of your account when using a shared or public device; and reporting any suspected unauthorised access to your account immediately via [email protected]. pk 999 staff will never ask you for your password in any communication.
8. Policy Updates and Contact
pk 999 reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this policy — for example, a change that significantly alters how we process your personal data or introduces a new category of data use — we will notify registered Players via email to the address associated with their pk 999 account, and we will update the "Last Updated" date at the top of this page.
For minor or non-material updates (such as clarifications, formatting improvements, or corrections to typographical errors), we will update the policy on this page without sending a direct notification. We encourage all Players to review this Privacy Policy periodically to stay informed about how pk 999 protects your information.
Your continued use of the pk 999 platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with any update to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to the mandatory retention periods described in Section 5.
Contact Our Data Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk 999 handles your personal data, please contact our data team:
- Email: [email protected] (subject line: "Privacy Policy Enquiry")
- Response time: We aim to respond to all data-related enquiries within 2 business days, and to formal rights requests within 30 days.
- Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
This Privacy Policy was last updated in January 2026 and applies to all personal data processed by pk 999 in connection with the operation of the pk-999.net platform. The English-language version of this policy available at pk-999.net/privacy-policy is the authoritative text. pk 999 is a safe and reliable platform committed to the responsible handling of all player data.
Have Questions About Your Privacy?
Our support team is available around the clock to address any data or privacy concerns. You can also explore our FAQ for quick answers, or visit our Responsible Gaming page to manage your account preferences.
Read Our FAQ Responsible Gaming pk 999 Login